Last updated 31 October 2026

Privacy policy

Sacred Haven AI (“the app”, “we”) is a place to talk with AI companions. What you say in it is personal, so this page sets out plainly what we keep, why, and who else handles it.

What we collect

• Your account. If you sign up, your email address and a password (stored hashed by our sign-in provider). If you continue as a guest, we create an anonymous account for you with no email.
• Your conversations. The messages you send, the replies you receive, and the conversations you save, so you can come back to them.
• Files and photos you share. Anything you attach in a chat or add to your files is stored in private storage that only your account can reach.
• Settings and usage. Your preferences (companion, language, wallpaper, Venus’s style, whether you confirmed you are 18+) and daily message counts, which we use to apply your plan’s limits.
• Reports. When you report a reply, we receive that reply and the context needed to review it.
• App analytics. Basic events about how the app is used (for example, screens opened), used to fix problems and improve the app.
• Purchases. If you subscribe, your subscription status. Apple processes the payment; we never see your card details.
• Notifications. If you allow them, a device token so we can send you notifications.

How your messages reach the AI

The companions’ replies are written by a third-party AI model. Before your first conversation the app asks for your permission to send your messages there. When you chat, your message and recent context from that conversation are sent over an encrypted connection to generate the reply. You can withdraw that permission at any time in Settings; the chat stops working until you give it again. Messages are not used for advertising.

Who else handles your data

We use these service providers, only to run the app:

• Supabase: sign-in, your saved conversations and your files.
• Newly: the app’s backend, AI requests, and app analytics.
• The AI model provider reached through Newly, which generates replies.
• RevenueCat and Apple: subscriptions and payments.
• OneSignal: push notifications, if you allow them.

We do not sell your data and we do not share it with advertisers.

Who can see your conversations

Your conversations and files are tied to your account, and our database only returns them to that account. We look at a conversation only when you report a reply from it, or when we must to keep the service safe or meet a legal obligation. Data is encrypted in transit; it is not end-to-end encrypted.

How long we keep it

We keep your account and saved conversations until you delete them. Free accounts can save up to 10 conversations; Premium accounts have no limit. Deleting a conversation removes it from your account.

Deleting your account

You can delete your account, including a guest account, from Settings in the app. That removes your account, your conversations, your files and your preferences. Deletion is processed promptly but may take a short time to finish across our systems and backups. Deleting your account does not cancel an App Store subscription: cancel it first in your Apple ID settings.

Age

The app is not intended for children under 13. Venus’s “Smooth & Seductive” style is available only after you confirm you are 18 or older.

Not a medical service

The companions are AI. They are not therapists and the app does not provide medical or mental health treatment. If you are in crisis, contact your local emergency service; in the US and Canada, call or text 988.

Your rights

Depending on where you live, you may have the right to access, correct, export or delete your data, or to object to how it is used. Most of this you can do in the app; for anything else, contact us.

Changes

If this policy changes, we will update the date at the top and, for significant changes, tell you in the app.

Contact

Questions about privacy: contact@elementsswithin.com.